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On Facebook:   The Hearing Care Centre (Vicki Skeels)

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The Hearing Care Centre has won the following prestigious awards:

Finalist Excellent Customer Service Award -
Essex Business Excellence Awards 2011

'A caring attitude coupled with real expertise, which continues long after the customer has made their purchase. Unusual in these times.'


Winner Excellent Customer Service-

Colchester District Business Awards 2010

'The Hearing Care Centre provides over and above the basic standards for customers, setting them above others. With an open and honest approach, and a passion and drive for customer satisfaction, the firm helps give customers a better quality of life.'

11th Business AwardsWinner Customer Care and Service -

11th Essex Business Awards organised by The Essex Chronicle Media Group
Customer service is the culture of the company. The team exceeds expectations and offers exemplary customer care. They truly make customers feel important.

Winner Excellent Customer Service -

Colchester District Business Awards 2008

'The company has taken a lot of time developing its customer service policy, which includes exceptional aftercare. Not only for the first few months or year but for the lifetime of the product.'



New microsuction clinic


             Jo Knight, our new ENT nurse

We welcome a new addition to our professional team, to help meet increasing demand for microsuction earwax removal services.

Jo Knight, a Registered General Nurse specialising in ENT (Ear, Nose and Throat), is joining us from September. She will run a new microsuction clinic on Wednesday afternoons at our main Colchester centre, alongside our audiologists.

Jo qualified as a nurse in 1982 with the NHS in Ipswich. She began to specialise in ENT and gained her microsuction qualifications in 2004. She has extensive and varied experience conducting the procedure in hospitals, community clinics, GP surgeries and private practice in the Chelmsford area, where she also runs an Aural Clinic at Broomfields Hospital.

To book a microsuction appointment, call us (01206) 760839


Tea and cake anyone?



        Don McFerran talks about tinnitus

                                 Don McFerran talks about tinnitus

In support of The British Tinnitus Association ‘Tea for Tinnitus’ campaign, we held a fundraising event at Oaks Hospital, Colchester

on Friday, 9 June.

In keeping with the theme, we organised a tea party – with yummy homemade cakes baked by our staff – and a talk on tinnitus by world-leading expert, author and Colchester-based ENT consultant surgeon, Don McFerran.

The event was attended by some of our clients, as well as members of the public, all with personal experience of tinnitus and eager to find out more about treating this troublesome condition. Many commented afterwards that they hadn’t realised there was so much help available, as their GPs had often told them they was nothing they could do about it.

We also used the occasion to launch our new Tinnitus Clinic. It will be run at our main Colchester practice on the last Friday of every month by our audiologist Debbie Lawrence, who is also an accredited tinnitus lay counselor with the British Tinnitus Association.


Vicki’s mission to Cambodia



                                 Vicki with Glyn Vaughan in Cambodia

When our md Vicki Skeels planned her holiday to Cambodia this February, she decided to combine it with a visit to All Ears Cambodia, a hearing clinic and charity based in Phnom Penh. She was able to meet the team and hand deliver a package of used hearing aids, kindly donated by our clients.

All Ears Cambodia was founded by UK audiologist Glyn Vaughan in 2003 as an independent hearing practice and training centre, but it also refurbishes used hearing aids and provides these for free

to poorer communities.

 ‘During the genocidal regime of the Khmer Rouge, health services were all but destroyed,’ explains Vicki.  ‘Today, hearing loss and ear disease receives little or no attention and this is where the charity provides vital support. The normal cost of a digital hearing aid is more than a Cambodian peasant would pay for his house.’

We will continue to supply the charity with used equipment and hearing aids. Anyone wishing to donate their old hearing aids can drop them into one of our clinics across Essex or call (01206) 760839 for

more information.



Titanium strong hearing


For the first time ever, a discreet completely-in-the-ear hearing aid is available for those who experience moderate to severe hearing loss. Phonak has developed Virto B-Titanium, a tiny device made from lightweight titanium and customised to fit snugly within your ear canal.

Being 15 times stronger than acrylic, titanium allows for a hearing aid shell as thin as paper, freeing up space to pack in the powerful technology needed for severe hearing losses. Virto B-Titanium also delivers outstanding hearing performance and can automatically adjust to any listening environment.

Now available at The Hearing Care Centre.

Book a no-obligation appointment with one of our qualified audiologists to find out more. Call us on (01206) 760839

Open up your world



Discover a hearing solution that helps you follow conversations in noisy environments with much less effort. The stylish new Oticon Opn hearing aid has 50 times more processing power* and mimics natural hearing closer than ever before.

Recent trial results from some of our clients:

'Best I have ever heard at the theatre.'

'I could tell where sounds are coming from.'

'Could hear even at my spinning class.'

'In a noisy pub, I could hear people in front and behind and I could choose which sounds to focus on.'


*compared to previous generation Oticon Alta2 Pro


Preparing for the future


See video below for what Don McFerran, A local ENT consultant says about our refurbishment


Our main practice at 3b Headgate, Colchester, has undergone a fabulous new facelift and modernisation. Not just decorative, we have also upgraded our plumbing and lighting and installed customised furniture, along with new diagnostic equipment and systems for our hearing assessments and hearing aid fittings.

Md Vicki Skeels says: ‘We felt the centre needed a bit of a revamp. We are one of the top five independent hearing aid centres in the country, so we need to reflect that in the way we look.’

To celebrate and relaunch our new look centre – which took only two weeks to complete over the summer – we held a champagne reception in October for some of our longstanding clients, the medical community and other business associates, who came to view and explore our sparkling new interiors. Some of them found the premises so different, they thought they had walked into the wrong building!


Meet our winner!


Chris Osborne of Tiptree is the lucky winner of our Deaf Awareness Week competition run in the Gazette newspaper during May.

He has won a pair of cutting-edge Phonak Audéo Venture V90 hearing aids plus all tests, programming, warranties, batteries and five years’ aftercare. The total value of the prize comes to £5,000.

Chris is delighted with his win and impressed with how small, light and discreet his new hearing aids are. Particularly in contrast to his current larger devices obtained on the NHS, which produce a blocked-up 'occlusion' effect when he speaks - 'so I never wore them much,' he admitted.

Chris first noticed his hearing loss about six years ago and struggles particularly with hearing in a room full of people.. He is looking forward to testing how the new Phonak aids perform in these situations, as they boast advanced capability in background noise reduction. They also feature settings to help alleviate the tinnitus he is currently experiencing.


                        Chris Osborne with his new Phonak Venture aids


Charity Golf Day 2015



Vicki Skeels (centre) with Margo Harrison and 'Pebbles' (L) and Rachel Clarke of Hearing Dogs for Deaf People


We held our annual Golf Day in aid of Hearing Dogs for Deaf People on

1 July, again at the stunning Brett Vale Golf Club in Suffolk.

The event raised another £900 towards this amazing charity and the fantastic work they do to train and support hearing dogs.

Margo Harrison, a hearing impaired recipient, came along to speak at the event, also introducing us to 'Pebbles'.

Thank you to all our loyal supporters and participants for helping make this year's Golf Day another great success. Thanks also to all our sponsors:

Phonak * Widex * Oticon * Unitron * GN Resound * Whitebarn IT Services * Goldtempest Media *

J&J Window Cleaning * Ralph & Rita Martin Florists * Mail Boxes Etc * Graham Bolton Accounting * Island Carpet Cleaning * Starkey Hearing Technologies * Oak Park Security * Philanthropical Lodge


Now in Manningtree and Frinton



Our mascot, Errol the Ear, cuts the ribbon to open our new clinic in Manningtree. Looking on are audiologist Debbie Lawrence (left), who will run the new clinic, and Carole Butterfield, manager of the Foundry Court Community Centre. Clinic sessions will be held at the Centre on alternate Thursdays.

Errol also had the honour of opening our new Frinton clinic a month later. These will be run by Richard Lusher-Seaman on alternate Mondays at the Old Road Clinic, 115 Old Road, Frinton CO13 9BX.

Celebrating 15 years

Vicki with the new Mayor and Mayoress of Colchester, John and Janet Elliott

We commemorated 15 years since the establishment of The Hearing Care Centre with a scrummy Champagne Afternoon Tea at the newly refurbished Colchester Castle, on 25 June.

Joined by many of our longstanding clients, we also welcomed as special guests the new Mayor and Mayoress of Colchester, John and Janet Elliott, as well as Mr Don McFerran, local Consultant ENT Surgeon. He gave an informative speech about the massive leaps forward in hearing aid technology, also praising the Centre for always keeping abreast of developments and offering the very best quality instruments on the market.

We were also delighted to have father-and-daughter duo, Roger and Ruth Montgomery, providing background music. Ruth, a flautist, is profoundly deaf, but this has not stopped her carving out a musical and teaching career for herself.



Judging Excellence


Vicki (L) and Nancy (R) flank their small company winner, Essex Fitters

Vicki (L) and Nancy (R) flank their small company winner, Essex Fitters


Vicki Skeels and Nancy Usher, the Centre's marketing manager, had the honour of helping to judge last year's Colchester Business Awards. They had responsibility for the Excellent Customer Service category, always a hotly-contested award with the highest number of entries.


As The Hearing Care Centre has itself been the proud recipient of numerous Excellent Customer Service awards over the years, and with Vicki just finishing her reign as Colchester Business Woman of the Year, we believe we are well equipped to accurately judge this category.'Outstanding customer service is something we continually strive for at the Centre,' says Vicki, 'and we know what this requires from all parts of our business – from frontline staff right through to back-office operations. It is so much more than just a marketing slogan.'


The culmination of the Awards process was a glittering, black-tie event at the end of November, where Vicki and Nancy went on stage – in front of hundreds of guests – to present Excellent Customer Service Awards to the following winners in various size categories: Small - Essex Fitters Medium - Nanna's Day Nurseries Large - Oakpark Security Systems Highly Commended - LUA Beauty



Charity trip to Romania


Vicki  and Dr Ella Carmaciu (our new micro-suction specialist) with Carolina, one of our new 'patients' in Brasov, Romania. 'She cried tears of joy when we switched on her Phonak Savia power aids, hearing for the first time in years,' says Vicki.


During the October 2013 half-term, Vicki and a small team of volunteers had the opportunity to visit Romania, to bring help – and hearing – to hearing impaired pensioners unable to afford hearing aids.
Together with daughter Charlotte, Dr Ella Carmaciu and some of her family, Vicki and team spent the week at various charity centres in Brasov and Bucharest, conducting free ear examinations, tests and micro-suction/wax removal, plus fitting hearing aids donated by users in the UK. Romanian-born Dr Carmaciu is the micro-suction specialist at our Colchester and Chelmsford centres, who initiated the trip.
‘I was so lucky to be involved in this worthwhile project,’ says Vicki, ‘and to see the joy our donated, unwanted hearing aids could bring. We fitted about 55 hearing aids over just a few days – it was intense but so rewarding. Many of the recipients heard properly for the first time in decades, and their emotions often brought tears to our eyes.
‘Thank you to all our clients who generously donated their unwanted hearing aids for these disadvantaged people. We certainly plan to return to Romania again next year.’



High honour

Vicki Skeels has been appointed to the Council of the Association of Independent Hearing Healthcare Professionals (AIHHP). Association Chairman Robert Davies explains the invitation:

'As a recognised talent in the independent sector of hearing healthcare, AIHHP Council would love to work with you and I have therefore been asked by the current council members to invite you on.'

AIHHP is dedicated to promoting excellence within the UK hearing industry, with members providing a range of higher quality services than is found on the high street..

Congratulations, Vicki!

Vicki Skeels, our managing director, has just been voted Businesswoman of the Year at the Colchester District Business Awards 2012, held on

23 November at Charter Hall. Here she is pictured with judge Donna Nash, who said:

'In Vicki, we found a truly hardworking, passionate and dedicated candidate. Her dedication to her work is truly outstanding and also juggling a family has shown inspiration to others.

'Vicki's business has grown in size as well as becoming a household name, with fantastic customer service and aftercare. She keeps her finger on the pulse and has a good work balance, family life and great staff.'



Hearing Help for Heroes


Ben Lancaster, our first Hero we are helping with new hearing aids


We are proud to have joined a new scheme, run in conjunction with Help for Heroes and hearing aid manufacturer, Phonak.

As a member of AIHHP, we will provide free, state-of-the-art hearing aids to British Servicemen and women, who have been discharged from the forces due to damaged hearing in recent conflicts.

'It is a privilege to have this opportunity to make a positive impact on the lives of our brave servicemen and women,' says Vicki Skeels. In fact, we have already welcomed our first client, ex-paratrooper Ben Lancaster, who suffered hearing loss after being injured in an IED strike in Afghanistan.

'He have been fitted with the new Lyric 24/7 hearing aid, which he describes as 'absolutely fantastic' and claims that his hearing is 'like before'. His everyday life has improved greatly and so his relationships.'


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The Hearing Care Centre, 3B Headgate, Colchester, Essex CO1 1NU Call today on freephone 0800 092 6641